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Coronavirus Update

Last updated: 22nd September 2020

 

Taking into consideration current developments regarding COVID-19 or Coronavirus, Cruising Excursions fully understand that our customers may be concerned about trips planned for later in the year and for 2021.

 

We are working closely with all of our suppliers to ensure that we adhere to and follow health guideline protocols or any additional requirements to ensure the safety of our guests

 

We of course, place our customers’ health and wellbeing as our top priority and offer all advice concerning COVID-19 with this in mind, and continue to follow the guidance of the World Health Organisation and the NHS. Similarly, we Cruising Excursions advise customers to refer to the resources provided by these organisations for the latest updates and information on this matter

 

Our Policy

Please be advised that if you have booked a cruise excursion with us but your cruise ship does not port, or the cruise line cancels your sailing as a result of COVID-19, we offer our customers a full refund or credit towards future excursions to the same value, with no rebooking fees.

 

Travel Advice

As of March 15th 2020, The Foreign and Commonwealth Office (FCO) advise against all but essential travel to most countries outside of the UK as a result of increasing outbreaks of COVID-19. Additionally, many tourist attractions, cultural institutions, restaurants and bars, and areas that attract large gatherings have been closed in many countries. 

 

If you choose to commence with your travel plans, it is advised that you check travel advice specific to the destination you are travelling to, and ensure you have appropriate travel insurance in place. 

 

Measures to protect yourself from COVID-19 

According to advice from the World Health Organisation, it is recommended to regularly and thoroughly wash your hands for around 20 seconds with warm water and soap or an alcohol-based hand gel. 

 

Additionally, try to avoid touching your face and ensure you cough or sneeze into a tissue, dispose of it and wash your hands straight after. 

 

All but essential contact with others is also advised. 

 

Contact Advice 

If you have a query or concern about an upcoming cruise excursion that you have booked with Cruising Excursions and would like to speak to a member of the team, please visit our Contact Us page for more information. 

 

If you have a query or concern about an upcoming cruise that you have booked, please contact the cruise line directly. We have included some useful links to major cruise operators below. 

 

Cruise Line COVID-19 updates and contact information

P&O Cruises – https://www.pocruises.com/travel-health-advisories

Cunard – https://www.cunard.com/en-gb/contact-us/travel-health-advisories 

Royal Caribbean – https://www.royalcaribbean.com/gbr/en/cruise-ships/itinerary-updates

Viking Cruises – https://www.vikingcruises.co.uk/

Princess Cruises – https://www.princess.com/news/notices_and_advisories/

Celebrity Cruises – https://www.celebritycruises.com/gb/travel-alert

Norwegian Cruise Line – https://www.ncl.com/uk/en/travel-alert/coronavirus

 

Useful resources 

UK Customers

 

GOV – https://www.gov.uk/coronavirus

NHS – https://www.nhs.uk/conditions/coronavirus-covid-19/

NHS FAQ – https://www.nhs.uk/conditions/coronavirus-covid-19/common-questions/

 

US Customers

 

CDC – https://www.coronavirus.gov/

 

AUS Customers;

 

GOV – https://www.australia.gov.au/

GOV health alert – https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert

 

All customers

 

WHO – https://www.who.int/emergencies/diseases/novel-coronavirus-2019/advice-for-public

 

FAQs 

 

Are you members of any organisations?

Yes, we are members of ABTA (Association of British Travel Agents), number Y343X, ASTA and ACTA.

 

What happens if my ship doesn’t port at the destination?

If your ship doesn’t port at the destination where you have booked your excursion, due to bad weather or any other reason, we will offer you a full refund or arrange an alternative excursion in another port of your choice.

 

I want to cancel my excursion as a precautionary measure, will I get a full refund? 

If the cruise line has cancelled your sailing due to COVID-19 then you will be able to use any monies paid as credit towards excursions for any future sailing. Should you not wish to do this, then you will be offered a full refund. If the cruise line has not cancelled your sailing, and the sail date is more than 14 days in the future, you can cancel and receive a full refund. Should your sailing be less than 14 days in the future, and the sailing still go ahead, you will not be entitled to a refund.

 

Can I postpone my excursion to another time? 

If the cruise line has cancelled your sailing due to COVID-19 then you will be able to use any monies paid as credit towards excursions for any future sailing.

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